Walmart Family Mobile is the all-in-one solution for all your phone-related needs, including mobile devices, data plans, talk time, SMS plans, and more.


MyFamilyMobile is an online login entry for Walmart Family Mobile members. This online registration has many advantages.

Frequently Asked Questions

How to block unwanted calls or messages?

To block messages, send an SMS to 611611. You can block certain calls by sending a text message with the DNC to 611611. They will send you a link to register your phone in the Do Not Call list. This is to reduce unwanted calls.

Am I eligible for financial assistance?

Depending on your income, you may be eligible for Lifeline, a government benefits program that offers discounts on wireless services. You can visit their website to see if you qualify.

How to activate MyFamilyMobile?

If your email or phone number is not registered with Family Mobile, you can activate it on the company’s website. To activate your account:

  • Open the Walmart Family Mobile home page to get started. www.myfamilymobile.com
  • In the upper right corner, between the top menu, is the Activate link.
  • Click on it and you will be redirected to the activation page.
  • Select the type of product you want to activate.
  • Make a plan and you are ready to set up your phone.
  • Finally, confirm and your plan will take effect.

What if I have trouble accessing the Internet on my phone?

Make sure your plan contains data. Otherwise, please contact customer service at 1-877-440-97-59 to add details to your package. When you have data, visit various websites and turn the phone off, remove the battery, and turn it on again. If you continue to have problems, contact customer service for assistance.

myfamilymobile - customer

How do I contact Walmart Family Mobile customer service?

You can reach Walmart Family Mobile customer service by calling 1-877-440-97-58. They are available from 8:00 a.m. 11:45 p.m. EST, seven days a week

Can I use my own phone?

You can use your own phone if you meet the requirements. The phone must be unlocked and have a SIM card with you. They must also be compatible with GSM. If you are not sure if your phone works, please contact customer service for more information.

Can I keep my phone number?

In most cases, you can transfer your number to Walmart Family Mobile. You will need your old provider’s account information, including your account PIN or password. You also need to make sure that the service is still active on your account.